We understand that some clients have existing hosting preferences. While hosting is included in our plans, you're under no obligation to use it. If you prefer to stick with your current provider, that's perfectly fine! However, please note that our Core Web Vitals guarantee requires specific hosting environments to deliver the best results. While we can still drive improvements with many other providers, it may not reach its full potential.
FAQs
Find answers to the most commonly asked questions about our service. If we haven’t answered your question here, don’t hesitate to ask us directly.
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We’re so confident in the quality of our service that we offer industry-leading guarantees on uptime, monitoring, and email delivery. Here’s what you can expect:
Always-On Websites: Enjoy 100% website uptime. If we experience any unplanned downtime, you’ll get a free month of service.
Never Miss a Beat: Our site monitoring runs 24/7. If our monitoring goes offline, you’ll receive a free month.
Reliable Emails: Rest assured, your emails will always reach their destination. If any of your website’s emails fail to deliver, you get a free month.
Bonus for Gold, Platinum, and Diamond Plans:
Fast Loading Speeds: Enjoy excellent Google Core Web Vitals scores. If your scores drop below “Good,” we’ll implement a fix within 30 days. If we can’t, you get a free month.
Only Standard and Premium plans can submit Support Requests.
WP Wize can add the Google Analytics 4 (GA4) snippet to your website or integrate it into your Google Tag Manager container.
Please note that custom reporting, analysis, third-party site installations, event tracking triggers, or any advanced configuration requests are not included in our standard services.
Pay for a year of any WP Wize plan upfront and enjoy 10% off – that’s like getting more than a month free!
With our Standard and Premium plans, you’ll receive the personalised support of a dedicated Account Manager. These experienced professionals become your go-to partners, offering proactive website consultations, continuous performance monitoring, expert troubleshooting, and regular progress updates.
By upgrading to a Standard or Premium plan, you gain a trusted partner who is fully invested in the success of your website.
Yes, we offer free website migration for anyone on a WP Wize plan. Our expert team manages the entire process, ensuring a smooth and seamless transition to our platform. Here’s what’s included:
Pre-Migration Consultation: We’ll discuss your website’s unique needs to ensure we take the most suitable approach for your migration.
Expert Data Transfer: Our technicians handle the migration process with care, ensuring all your website files, content, and databases are transferred securely and accurately.
Thorough Testing and Optimisation: We perform detailed testing to ensure everything works perfectly on our platform, optimising your website for peak performance.
We understand how important a solid foundation is to the health and performance of your WordPress site.
Think of your website like a house. You can have the most stunning design and advanced features, but if the foundation is weak, cracks will soon appear. That’s where optimised WordPress hosting comes in—it provides the stability and support your site needs to thrive, not just survive.
Here’s why we decided to offer web hosting:
Built for WordPress: We offer hosting specifically designed for WordPress, ensuring your site runs smoothly and securely.
Improved Site Health: Optimised hosting tackles common issues like slow loading times and compatibility problems.
Seamless Integration: Our hosting integrates effortlessly with our development services, making it easy to manage your site.
Enhanced Performance: Enjoy faster loading times, a better user experience, and improved search engine rankings with our optimised hosting.
By including web hosting in all our plans, we’re investing in your success. We want you to focus on creating amazing content and growing your business, while we take care of the technical foundation.
At WP Wize, we believe that exceptional web hosting performance, security, and affordability shouldn’t be limited to big corporations. That’s why we’ve partnered with top-tier technology providers to offer you enterprise-grade web hosting as part of our Gold, Platinum, and Diamond plans.
Imagine lightning-fast speeds that eliminate slow loading times and prevent visitors from bouncing. Our hosting partner’s powerful infrastructure ensures your website runs flawlessly, even during peak traffic. With world-class security, you can rest easy knowing your site and its data are always protected. Plus, enjoy unmatched reliability with industry-leading uptime guarantees and 24/7 monitoring.
Here are some of the key features:
- Enterprise-level managed WordPress hosting
- Enterprise-level Cloudflare services
- WordPress-Optimised Platform
- Staging site for safe testing
- 25GB of disk space
- 50,000 visits each month
- 200GB of CDN bandwidth each month
- 10,000 transactional emails per month
With technical support, your needs are fast-tracked directly to your dedicated Account Manager. Standard and Premium clients receive expert assistance from 7 am to 7 pm, Monday to Saturday (AEST).
Think of it as having your own personal WordPress concierge, always ready to resolve issues quickly and efficiently. This exclusive service ensures your website stays on track and thriving, allowing you to focus on what matters most to your business.
Our content edits allow you to focus on what you do best while we handle updates quickly and efficiently. We can:
- Fix typos and grammatical errors: Ensure your content is clean, professional, and error-free.
- Update text, images, and videos: Refresh outdated information or swap out visuals for a more modern look.
- Adjust headings, paragraphs, and captions: Enhance clarity and flow for an improved user experience.
- Optimise meta descriptions: Boost your search engine rankings with targeted, effective descriptions.
Please note, content edits come with some limitations:
- We can’t modify website code, so complex layout changes aren’t included.
- We work with existing layouts but can duplicate them if needed.
Need more than a 30-minute edit? If your project requires more extensive changes, our Account Management team will provide a tailored quote to ensure the best outcome. Simply share the details with us, and we’ll guide you through the process.
A Quick Fix refers to a task that typically takes around 20 minutes for our Account Managers to complete. Our Account Managers are experienced WordPress professionals who can assist you with small tasks that need prompt attention. Common requests include plugin installations and configurations, form setups, resolving error messages, and fixing display issues. If a task requires more than 20 minutes, one of our Account Managers will reach out to discuss alternative solutions with you.
Your website is always protected with secure backups. We maintain 3-month backups of your WordPress files and database, stored offsite for added security. In the event of any issues, we can quickly restore your site and get you back online with minimal downtime.
Yes! We have round the clock 24/7 support at your disposal whenever you should need it. Check below for our service times and schedule.
| Web Hosting | 24/7/365 |
| Server Monitoring | 24/7/365 |
| Telephone Receptionist | 24/7/365 |
| Billing & Support Portal Access | 24/7/365 |
| Developer Services | Monday through Friday, 8 am to 6 pm AEDT* |
| Account Management | Monday through Friday, 8 am to 6 pm AEDT* |
| Technical Support | Monday through Friday, 7 am to 7 pm AEDT* |
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Unfortunately, your current Cloudflare account won’t provide the same level of performance and guarantees that our WP Wize plans offer. Our Cloudflare service includes enterprise-level features that aren’t available on standard plans.
However, we can seamlessly transfer your DNS records from your current account to ours, ensuring a smooth transition with no downtime.
We’ll conduct a thorough security and performance review of your website, covering everything from server software and file permissions to WordPress core updates and plugin management. This review ensures your site operates securely and efficiently. Here’s what we’ll cover:
Server & Software Review:
- Test web server for security and version
- Check for the most recent PHP version
- Check for the most recent MySQL version
- Confirm proper file/folder permissions
- Confirm SSL certificate is correctly installed and secure
WordPress Core & Plugin Optimization:
- Test for the most recent WordPress version
- Disable file editor in WordPress dashboard
- Remove outdated and unused plugins
- Test installed plugins for security vulnerabilities
- Document custom plugins and confirm functionality
- Review required plugins for conflicts and performance
- Confirm active licenses for premium plugins
Theme Management:
- Troubleshoot outdated themes
- Remove unused themes
- Document custom themes and last update
- Review and confirm the use of child themes
- Document any theme build files needing updates
Content & User Management:
- Audit Custom Post Types and media for optimization
- Review the number of posts, pages, and users
- Remove unnecessary users and audit admin permissions
- Review users with custom roles and permissions
- Document custom login URLs and secure access methods
Ecommerce & Performance Checks:
- Review ecommerce functionality and recent orders
- Confirm images are properly optimized
- Audit site for malware and report any issues
- Check Core Web Vitals scores for optimal performance
- Confirm Content Delivery Network (CDN) configuration
- Test caching and JavaScript/CSS optimization
Security & SEO Configurations:
- Document security plugins and settings
- Confirm active licenses for premium themes
- Ensure SEO and forms plugins are optimised
- Confirm robots.txt is correctly configured
- Review permalink structure for best practices
- Confirm email plugin configuration for transactional emails
- Confirm use of WordPress Block Editor
- Ensure WP REST API and XML-RPC are restricted to authenticated users
- Limit login attempts to prevent brute force attacks
By conducting this review, we’ll identify potential issues and make sure your website is secure, high-performing, and primed for growth.
WP Wize can install the Google Analytics 4 (GA4) snippet on your website or add it to your Google Tag Manager container.
Please note that custom reporting, analysis, third-party site integrations, event tracking triggers, and other advanced configuration requests are beyond the scope of our standard services.
At WP Wize, we’re committed to delivering top-notch website performance. Our Core Web Vitals optimisation promise requires hosting with WP Engine, Kinsta, or Pagely. These premium providers offer advanced infrastructure tailored for WordPress, enabling us to maximise your website’s speed and user experience.
While we can work with most web hosts, these three partners integrate seamlessly with our optimisation tools and share our commitment to WordPress excellence. Choosing one of them ensures a solid foundation for our powerful optimisation strategies.
Yes, we offer free website migration for anyone on a WP Wize plan. Our expert team manages the entire process, ensuring a smooth and seamless transition to our platform. Here’s what’s included:
Pre-Migration Consultation: We’ll discuss your website’s unique needs to ensure we take the most suitable approach for your migration.
Expert Data Transfer: Our technicians handle the migration process with care, ensuring all your website files, content, and databases are transferred securely and accurately.
Thorough Testing and Optimisation: We perform detailed testing to ensure everything works perfectly on our platform, optimising your website for peak performance.
At WP Wize, we know that website downtime can be costly, especially outside regular business hours (7 am to 7 pm AEST). That's why we offer a 100% uptime guarantee for websites hosted with us and take proactive steps to ensure your WordPress site runs smoothly.
In the rare event of an unexpected crash—whether due to server issues, software bugs, or external attacks—our experienced team and upstream providers will be immediately alerted and work swiftly to get your site back online with minimal delay.
To demonstrate our commitment to your website's performance, we’ll credit your account with an additional month of service for any unforeseen downtime. Just reach out to our Account Management team for assistance.
To fulfil our Core Web Vitals promise, your domain name must point to our nameservers. We’re happy to make any necessary DNS changes for you at no additional charge with a Quick Fix.
However, please note that we cannot guarantee optimal Core Web Vitals scores unless your domain is using our nameservers.
Your website is always protected with secure backups. We maintain 3-month backups of your WordPress files and database, stored offsite for added security. In the event of any issues, we can quickly restore your site and get you back online with minimal downtime.
Yes, you can cancel at any time. We believe in offering flexibility to our clients, and there are no long-term contracts or hidden commitments. If you feel our services no longer meet your needs, simply get in touch, and we’ll handle the cancellation process for you. Your satisfaction is our priority, and we want to ensure that you're always in control.
Edit Content
We’re so confident in the quality of our service that we offer industry-leading guarantees on uptime, monitoring, and email delivery. Here’s what you can expect:
Always-On Websites: Enjoy 100% website uptime. If we experience any unplanned downtime, you’ll get a free month of service.
Never Miss a Beat: Our site monitoring runs 24/7. If our monitoring goes offline, you’ll receive a free month.
Reliable Emails: Rest assured, your emails will always reach their destination. If any of your website’s emails fail to deliver, you get a free month.
Bonus for Gold, Platinum, and Diamond Plans:
Fast Loading Speeds: Enjoy excellent Google Core Web Vitals scores. If your scores drop below “Good,” we’ll implement a fix within 30 days. If we can’t, you get a free month.
Only Standard and Premium plans can submit Support Requests.
WP Wize can add the Google Analytics 4 (GA4) snippet to your website or integrate it into your Google Tag Manager container.
Please note that custom reporting, analysis, third-party site installations, event tracking triggers, or any advanced configuration requests are not included in our standard services.
Pay for a year of any WP Wize plan upfront and enjoy over 10% off – that’s like getting more than a month free!
At WP Wize, we specialise in technical SEO for WordPress websites, helping them rise through the ranks of search engine results. We take a comprehensive approach, focusing on optimising your website’s technical foundation to increase organic traffic and improve your search rankings.
Here’s how we achieve stellar technical SEO scores:
Website Audit & Scorecard: We begin with a free, detailed SEO audit of your site. We’ll pinpoint critical technical issues like broken links, duplicate content, and keyword optimisation opportunities. You’ll receive a clear scorecard that outlines the findings and the potential impact of addressing them.
Expert Optimisation: Our team of experienced SEO specialists will address these issues, ensuring your website is technically robust and search engine-friendly.
Ongoing Support: We offer ongoing Support Bundles to keep your website optimised and responsive to ever-evolving search engine algorithms.
While we focus on technical SEO, that’s our area of expertise. For other aspects like link-building, competitor analysis, and public relations, we work with a network of trusted partners who can help.
Ready to see your website soar in the rankings? Contact us for a free SEO audit and find out how we can help you reach your search engine goals.
With our Standard and Premium plans, you’ll receive the personalised support of a dedicated Account Manager. These experienced professionals become your go-to partners, offering proactive website consultations, continuous performance monitoring, expert troubleshooting, and regular progress updates.
By upgrading to a Standard or Premium plan, you gain a trusted partner who is fully invested in the success of your website.
We understand that some clients have existing hosting preferences. While hosting is included in our plans, you're under no obligation to use it. If you prefer to stick with your current provider, that's perfectly fine! However, please note that our Core Web Vitals guarantee requires specific hosting environments to deliver the best results. While we can still drive improvements with many other providers, it may not reach its full potential.
Yes, we offer free website migration for anyone on a WP Wize plan. Our expert team manages the entire process, ensuring a smooth and seamless transition to our platform. Here’s what’s included:
Pre-Migration Consultation: We’ll discuss your website’s unique needs to ensure we take the most suitable approach for your migration.
Expert Data Transfer: Our technicians handle the migration process with care, ensuring all your website files, content, and databases are transferred securely and accurately.
Thorough Testing and Optimisation: We perform detailed testing to ensure everything works perfectly on our platform, optimising your website for peak performance.
We understand how important a solid foundation is to the health and performance of your WordPress site.
Think of your website like a house. You can have the most stunning design and advanced features, but if the foundation is weak, cracks will soon appear. That’s where optimised WordPress hosting comes in—it provides the stability and support your site needs to thrive, not just survive.
Here’s why we decided to offer web hosting:
Built for WordPress: We offer hosting specifically designed for WordPress, ensuring your site runs smoothly and securely.
Improved Site Health: Optimised hosting tackles common issues like slow loading times and compatibility problems.
Seamless Integration: Our hosting integrates effortlessly with our development services, making it easy to manage your site.
Enhanced Performance: Enjoy faster loading times, a better user experience, and improved search engine rankings with our optimised hosting.
By including web hosting in all our plans, we’re investing in your success. We want you to focus on creating amazing content and growing your business, while we take care of the technical foundation.
At WP Wize, we believe that exceptional web hosting performance, security, and affordability shouldn’t be limited to big corporations. That’s why we’ve partnered with top-tier technology providers to offer you enterprise-grade web hosting as part of our Standard &, Premium plans.
Imagine lightning-fast speeds that eliminate slow loading times and prevent visitors from bouncing. Our hosting partner’s powerful infrastructure ensures your website runs flawlessly, even during peak traffic. With world-class security, you can rest easy knowing your site and its data are always protected. Plus, enjoy unmatched reliability with industry-leading uptime guarantees and 24/7 monitoring.
Here are some of the key features:
- Enterprise-level managed WordPress hosting
- Enterprise-level Cloudflare services
- WordPress-Optimised Platform
- Staging site for safe testing
- 25GB of disk space
- 50,000 visits each month
- 200GB of CDN bandwidth each month
- 10,000 transactional emails per month
With technical support, your needs are fast-tracked directly to your dedicated Account Manager. Standardand Premium clients receive expert assistance from 7 am to 7 pm, Monday to Saturday (AEST).
Think of it as having your own personal WordPress concierge, always ready to resolve issues quickly and efficiently. This exclusive service ensures your website stays on track and thriving, allowing you to focus on what matters most to your business.
Our content edits allow you to focus on what you do best while we handle updates quickly and efficiently. We can:
- Fix typos and grammatical errors: Ensure your content is clean, professional, and error-free.
- Update text, images, and videos: Refresh outdated information or swap out visuals for a more modern look.
- Adjust headings, paragraphs, and captions: Enhance clarity and flow for an improved user experience.
- Optimise meta descriptions: Boost your search engine rankings with targeted, effective descriptions.
Please note, content edits come with some limitations:
- We can’t modify website code, so complex layout changes aren’t included.
- We work with existing layouts but can duplicate them if needed.
Need more than a 30-minute edit? If your project requires more extensive changes, our Account Management team will provide a tailored quote to ensure the best outcome. Simply share the details with us, and we’ll guide you through the process.
A Quick Fix refers to a task that typically takes around 20 minutes for our Account Managers to complete. Our Account Managers are experienced WordPress professionals who can assist you with small tasks that need prompt attention. Common requests include plugin installations and configurations, form setups, resolving error messages, and fixing display issues. If a task requires more than 20 minutes, one of our Account Managers will reach out to discuss alternative solutions with you.
Your website is always protected with secure backups. We maintain 3-month backups of your WordPress files and database, stored offsite for added security. In the event of any issues, we can quickly restore your site and get you back online with minimal downtime.
Edit Content
Unfortunately, your current Cloudflare account won’t provide the same level of performance and guarantees that our WP Wize plans offer. Our Cloudflare service includes enterprise-level features that aren’t available on standard plans.
However, we can seamlessly transfer your DNS records from your current account to ours, ensuring a smooth transition with no downtime.
We’ll conduct a thorough security and performance review of your website, covering everything from server software and file permissions to WordPress core updates and plugin management. This review ensures your site operates securely and efficiently. Here’s what we’ll cover:
Server & Software Review:
- Test web server for security and version
- Check for the most recent PHP version
- Check for the most recent MySQL version
- Confirm proper file/folder permissions
- Confirm SSL certificate is correctly installed and secure
WordPress Core & Plugin Optimization:
- Test for the most recent WordPress version
- Disable file editor in WordPress dashboard
- Remove outdated and unused plugins
- Test installed plugins for security vulnerabilities
- Document custom plugins and confirm functionality
- Review required plugins for conflicts and performance
- Confirm active licenses for premium plugins
Theme Management:
- Troubleshoot outdated themes
- Remove unused themes
- Document custom themes and last update
- Review and confirm the use of child themes
- Document any theme build files needing updates
Content & User Management:
- Audit Custom Post Types and media for optimization
- Review the number of posts, pages, and users
- Remove unnecessary users and audit admin permissions
- Review users with custom roles and permissions
- Document custom login URLs and secure access methods
Ecommerce & Performance Checks:
- Review ecommerce functionality and recent orders
- Confirm images are properly optimized
- Audit site for malware and report any issues
- Check Core Web Vitals scores for optimal performance
- Confirm Content Delivery Network (CDN) configuration
- Test caching and JavaScript/CSS optimization
Security & SEO Configurations:
- Document security plugins and settings
- Confirm active licenses for premium themes
- Ensure SEO and forms plugins are optimised
- Confirm robots.txt is correctly configured
- Review permalink structure for best practices
- Confirm email plugin configuration for transactional emails
- Confirm use of WordPress Block Editor
- Ensure WP REST API and XML-RPC are restricted to authenticated users
- Limit login attempts to prevent brute force attacks
By conducting this review, we’ll identify potential issues and make sure your website is secure, high-performing, and primed for growth.
Yes, we offer free website migration for anyone on a WP Wize plan. Our expert team manages the entire process, ensuring a smooth and seamless transition to our platform. Here’s what’s included:
Pre-Migration Consultation: We’ll discuss your website’s unique needs to ensure we take the most suitable approach for your migration.
Expert Data Transfer: Our technicians handle the migration process with care, ensuring all your website files, content, and databases are transferred securely and accurately.
Thorough Testing and Optimisation: We perform detailed testing to ensure everything works perfectly on our platform, optimising your website for peak performance.
At WP Wize, we know that website downtime can be costly, especially outside regular business hours (7 am to 7 pm AEST). That's why we offer a 100% uptime guarantee for websites hosted with us and take proactive steps to ensure your WordPress site runs smoothly.
In the rare event of an unexpected crash—whether due to server issues, software bugs, or external attacks—our experienced team and upstream providers will be immediately alerted and work swiftly to get your site back online with minimal delay.
To demonstrate our commitment to your website's performance, we’ll credit your account with an additional month of service for any unforeseen downtime. Just reach out to our Account Management team for assistance.
To fulfil our Core Web Vitals promise, your domain name must point to our nameservers. We’re happy to make any necessary DNS changes for you at no additional charge with a Quick Fix.
However, please note that we cannot guarantee optimal Core Web Vitals scores unless your domain is using our nameservers.
Your website is always protected with secure backups. We maintain 3-month backups of your WordPress files and database, stored offsite for added security. In the event of any issues, we can quickly restore your site and get you back online with minimal downtime.
Yes, you can cancel at any time. We believe in offering flexibility to our clients, and there are no long-term contracts or hidden commitments. If you feel our services no longer meet your needs, simply get in touch, and we’ll handle the cancellation process for you. Your satisfaction is our priority, and we want to ensure that you're always in control.